Can't Verify Your Uphold Wallet?

Follow this guide to understand why your Uphold wallet verification fails and how to securely verify your account.

Incorrect Information

Ensure that all personal details and documents match your Uphold account information.

Document Issues

Uploaded documents must be clear, valid, and not expired.

Server or App Errors

Temporary issues with the app or Uphold servers may prevent verification.

Region Restrictions

Some countries or regions may have verification restrictions on Uphold accounts.

Step 1: Check Your Details

Make sure your name, date of birth, and other details exactly match your official ID.

Step 2: Re-upload Documents

Use clear, valid images of your ID or passport. Avoid blurry or cropped photos.

Step 3: Update App

Ensure your Uphold app is updated to the latest version.

Step 4: Wait for Server Processing

Sometimes verification takes a few hours due to server processing delays.

Step 5: Contact Support

If problems persist, contact Uphold support with screenshots and account details.

FAQ

Why can't I verify my Uphold wallet?

Verification fails due to incorrect info, bad documents, or temporary server issues.

How long does verification take?

Typically a few hours, but it can take up to 24-48 hours in some cases.

What documents are accepted?

Government-issued ID, passport, or driver’s license with valid expiration date.

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